1. Introduction
MJ Smart Solutions ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you visit our websites or use our products.
2. Information We Collect
Information you provide: When you fill out a contact form, project brief, or register for a product, we collect your name, email address, company name, phone number (if provided), and any content you submit.
Usage data: We automatically collect information about how you interact with our websites, including IP address, browser type, pages visited, and time spent. This data is collected via cookies and analytics tools.
Product data: If you use our AI products, we may process data you upload or input (e.g., documents, database schemas). This data is processed solely to deliver the service and is not used for training our models without your explicit consent.
3. How We Use Your Information
We use the information we collect to: (a) respond to your enquiries and fulfil service requests; (b) provide, maintain, and improve our products; (c) send transactional communications (e.g., confirmations, alerts); (d) send marketing communications where you have opted in; (e) monitor and analyse usage patterns to enhance user experience; and (f) comply with legal obligations.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, our legal bases for processing personal data include: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our services.
5. Sharing of Information
We do not sell your personal data. We may share data with: (a) trusted service providers who assist in operating our services (e.g., Supabase for data storage, Twilio for notifications, cloud infrastructure providers) under strict data processing agreements; (b) professional advisers (lawyers, accountants) under confidentiality obligations; and (c) law enforcement or regulatory authorities where required by law.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 2 years. Product usage data is retained per your service agreement.
7. Cookies
We use essential cookies to ensure our website functions correctly, and analytics cookies (e.g., Google Analytics) to understand usage patterns. You may disable non-essential cookies through your browser settings. This may affect some website functionality.
8. Data Security
We implement industry-standard security measures — including HTTPS, encrypted data storage, and access controls — to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise these rights, contact us at team@mjsmartsolutions.tech.
10. International Transfers
Your data may be processed in countries outside your own. Where we transfer data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for EEA transfers).
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact
For privacy-related enquiries or to exercise your rights, please contact us at team@mjsmartsolutions.tech.